Compass Housing Services

'Your Direction Home'

#1

Compass is now
Australia's largest
community housing
provider

4,251

Properties currently
under management
as at 1 july 2014

69

Brand new
properties delivered

4,700

Approximate additional
properties to be managed
in 2015 awarded under
the Logan Renewal
Initiative


$2.1M

Awarded
in the NSW
New Generation
Boarding House
tender

37

NRAS incentives
awarded under
round 5

$53.1M

total revenue

$21.8M

Total surplus

$192.4M

Net assets

$1.3B

Total Assets under
management

$17.1M

Total grants

$27.5M

Total cash


Compass Housing Services is Australia's largest community housing provider.


As a not-for-profit organisation, we aim to alleviate the hardship of housing stress for low to moderate income earning households by providing secure and affordable accomodation, as well as delivering housing products for disadvantaged people who have difficulties sourcing adequate and affordable housing.

We continuously work to increase the supply of accommodation solutions for our potential clients, properly maintaining assets and assisting clients in sustaining their tenancies.

2014 Report Card

key performance indicators 2014 2013 2012
Tenant Satisfaction
Overall satisfaction with the organisation 89% 88% 86%
Satisfaction with ways in which Compass involve tenants 90% 89% 89%
Satisfaction with ways in which Compass communicate with tenants 87% 87% 88%
label 2014 2013 2012
Service Development
Total Properties Managed as at 30 June 3,317 3,245 3,349
Total Properties Managed under Housing NSW Programs 2,881 2,882 2,826
label 2014 2013 2012
Financial Management
Cash at end of year $27.5 M $17.3 M $11.9 M
Net Profit $21.9 M $4.9 M $19.2 M
(Net Operating Profit ex Capital Grants / Contributions) $8.3 M $4.9 M $5.7 M
Retained Profit $192.4 M $170.5 M $169.8 M
label 2014 2013 2012
Housing Management
Arrears 2.0% 2.0% 1.5%
Market Rent loss via void / vacancy 2.3% 1.5% 2.0%
label 2014 2013 2012
Human Resources
Number of full time equivalent staff 86 87 82
Training Spend $116K $109K $85K
label 2014 2013 2012
Maintenance
Combined maintenance expenditure $5.2M $6.2M $5.7M
label 2014 2013 2012
Repairs & Maintenance Completions
Number of service requests raised 15,040 14,614 18,349
Number of service requests completed 14,457 17,980 13,588
label 2014 2013 2012
Social Inclusion
Number of tenants volunteering 660 570 289
Number of tenants participating in activities 870 488 176

3,317

PROPERTIES
MANAGED

6,559

people assisted

89%

OF TENANTS ARE
SATISFIED WITH
COMPASS SERVICES

69

NEW PROPERTIES
ADDED TO OUR
PORTFOLIO

Our Housing

COMPASS’ COMMUNITY HOUSING PORTFOLIO ENCOMPASSES:

 

tenant stories

The strength of Compass is our commitment to improve community wellbeing and liveability for our tenants.

Community

Compass provides a range of tenant participation and community projects including:

 

community projects

$35M

Current Assets

$22M

Comprehensive Income

$192M

Equity

$30M

Tenant Income

Financial Report

Compass continues to grow with key additions to our asset portfolio. We now offer more services than ever before and engage more tenants.

Net surplus increased to over $17.5 M this year taking our net assets to $188 M. In a year of housing supply crisis Compass added 69 new properties to our portfolio.

 

full financial report

Summary Statement of Financial Position

As At 30 June 2014

assets 2014 2013
CURRENT ASSETS
Cash and cash equivalents $17,759,553 $11,776,097
Trade and other receivables $6,543,065 $5,153,209
Other financial assets $9,821,268 $5,527,543
Other assets $594,838 $830,179
Non-current assets held for sale $240,000 $1,750,000
TOTAL CURRENT ASSETS $34,958,724 $25,037,028
NON CURRENT ASSETS
Other assets $1,250 $1,700
Other financial assets $124,141 $122,639
Property, plant and equipment $647,382 $740,859
Investment property $194,045,234 $173,158,538
Intangible assets $109,505 $62,334
TOTAL NON CURRENT ASSETS $194,927,512 $174,086,070
TOTAL ASSETS $229,886,236 $199,123,098
LIABILITIES
CURRENT LIABILITIES
Trade and other payables $2,305,589 $1,992,566
Borrowings $1,269,372 $1,281,917
Short-term provisions $698,755 $600,626
Other liabilities $11,090,553 $4,578,167
TOTAL CURRENT LIABILITIES $15,364,269 $8,453,276
NON CURRENT LIABILITIES
Borrowings $21,984,153 $20,096,044
Long-term provisions $115,500 $42,948
TOTAL NON CURRENT LIABILITIES $22,099,653 $20,138,992
TOTAL LIABILITIES $37,463,922 $28,592,268
NET ASSETS $192,422,314 $170,530,830
EQUITY
Reserves $115,089,886 $115,089,886
Accumulated surpluses $77,332,428 $55,440,944
TOTAL EQUITY $192,422,314 $170,530,830